Merchant Services

COMMUNITY ADVANTAGE®, we can help you strengthen your customer relationships with our credit card acceptance program.

Accepting credit cards is no longer optional—many customers now expect it. Credit cards rank highly as a preferred customer payment option, making your ability to offer the most effective and efficient credit acceptance and processing services critical to keeping a competitive edge. COMMUNITY ADVANTAGE brings your association or management company all-in-one credit card acceptance services that reduce wait times, improve accuracy, reduce risk, give your customers the speedy service they expect and provide your business with the efficient processes you need.

You are able to offer the same superior products, services and support with the added benefits of using the credit card as a method of payment. When you accept credit cards you will have the ability to:

• Improve customer service
• Offer significant convenience to your customers
• Reduce your accounts receivable
• Decrease operating expenses
• Reduce expenses and time involved in the collection process

The Lowest Possible Price

Flexible, unbundled pricing allows you to qualify for the lowest interchange rates charged by VISA® or MasterCard®. And there are no hidden costs—what we tell you before you sign the contract is what you’ll agree to in the contract.

The Most Reliable Technology

Fast, reliable and uninterrupted transaction processing is crucial to the success of a business. Merchant Services deliver state-of-the-art technology and equipment—including purchasing and leasing options—so you can automatically accept VISA and MasterCard. Our terminals also can authorize other major credit cards, including American Express®, Discover®, Diners Club®, JCB® and most debit networks.

Dedicated Customer Service and Support

Your local Merchant Services representative works directly with you and COMMUNITY ADVANTAGE to ensure smooth and efficient operation of your account by offering:

• A free comparison of your existing merchant fees to the new merchant fees
• Fast application turnaround
• Flexible and competitive pricing
• Free programming of your existing terminals as well as updates and system enhancements
• Chargeback information
• Timely deposit of funds into your current account
• In-depth point-of-sale and security training
• Toll-free customer service help desk available 24 hours a day, 7 days a week

Rapid Availability of Funds

Funds from your credit card transactions are deposited electronically into your business checking account within two business days following the settlement of your terminal.

Easy-to-Read Monthly Processing Statements

You won’t need a translator to understand your monthly statements. They’re condensed, easy to read, give you a breakdown of deposits and fees by transaction type and are provided before fees are withdrawn from your account. Processing fees are deducted from your transaction account on the 10th day of each month following your actual activity. This gives you time to balance your account and identify the fees associated with the previous month’s processing.

Information You Want, When You Want It

The effective use of data for the efficient processing of payments can have a significant impact on your bottom line. Our reporting solution serves both single and multiple location merchants, providing transaction detail 24 hours a day, 7 days a week. Reports are delivered to you on a regular schedule or on demand. Online access, a phone call or a pre-arranged fax gets reports to you quickly and efficiently. The following other information will also be available to you:

• Tracking of electronic transactions
• Confirmation of transactions and settlements
• Special/custom reporting
• Online statements with 13-month history

From simple terminal and printer programs and industry-specific applications to 24-hour-a-day, 7-day-a-week help desk support, the Merchant Services Program provides you with everything you need to offer credit card transactions, freeing you to focus on generating new relationships and developing existing ones.

If you have any questions or would like more information on any of these services, contact one of our Trusted Industry Experts at (847) 304-5940 or email service@communityadvantage.com.